Policies

Aykaa Global Policies

Welcome to Aykaa Global. Your trust is our highest priority. Below are our consolidated policies covering Privacy, Terms of Service, Returns & Refunds, and Shipping. By using our website or purchasing from us, you agree to these terms.

1. Privacy Policy

At Aykaa Global, we value your privacy and are committed to protecting your personal information.

Information We Collect

We may collect your name, contact number, email, address, and payment details when you shop with us or register on our site.

How We Use Your Information

  • To process and deliver your orders

  • To communicate offers and updates

  • To improve customer experience

  • To ensure secure transactions

Your information is never sold or shared with unauthorized third parties.

Data Security

We use secure servers and SSL encryption to protect your data during online transactions.

Cookies

Our website may use cookies to enhance user experience and analyze site traffic. You can manage cookie preferences in your browser settings.

2. Terms of Service

By using our website or making a purchase, you agree to comply with these terms:

  • All jewellery descriptions, prices, and images are provided as accurately as possible.

  • Prices are subject to change without notice.

  • Aykaa Global reserves the right to refuse service or cancel orders in case of errors, suspected fraud, or inventory limitations.

  • All designs, content, and images on this website are the intellectual property of Aykaa Global and cannot be used without permission.

Product Authenticity

Every Aykaa jewellery piece is made with IGI-certified lab-grown diamonds and BIS hallmarked gold — ensuring authenticity and quality.

3. Return & Refund Policy

At Aykaa, we want you to love your purchase. If you’re not completely satisfied, our policy ensures a smooth return or exchange.

Eligibility

  • Returns or exchanges must be requested within 7 days of delivery.

  • The item must be unused, unworn, and in original packaging with all certificates and tags intact.

  • Custom-made or personalized pieces are non-returnable unless defective.

Refund Process

Once we receive and inspect your item, your refund will be processed within 7–10 business days to your original payment method.

Exchange Options

  • Up to 70% Exchange Value on Diamonds

  • 100% Exchange Value on Gold

For assistance, please contact us at support@aykaaglobal.com or call our showroom directly.

4. Shipping Policy

Pan-India Shipping

We offer insured Pan-India delivery on all orders.
Your jewellery is securely packaged and shipped through trusted logistics partners.

Dispatch Time

  • In-stock items: 2–4 business days

  • Custom orders: 10–15 business days

Tracking

Once shipped, you’ll receive a tracking link via email or SMS.

International Orders

For international shipping, please contact us for custom arrangements and charges.

Contact Us

Aykaa Global
📍 Road No. 36, Jubilee Hills, Hyderabad
📞 +91-XXXXXXXXXX
📧 support@aykaaglobal.com

Aykaa Global — Crafted with Care. Delivered with Trust.